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Unemployment Insurance


Young Adults

Trade Act

Workforce Development Board (WDB)


















Unemployment Insurance


Important Information for Unemployment Insurance Claimants:   (as of 4/9/20)


** The NYS Department of Labor will be launching a streamlined unemployment insurance (UI) application and process tomorrow morning (Friday 4/10) at 7:30am. ***


They also informed customers their new call-back system for UI claims is now in place:

*IF YOU HAVE BEEN INSTRUCTED TO CALL THEIR TELEPHONE CLAIM CENTER to complete your claim, you NO LONGER NEED TO CALL. A representative from the NYS Department of Labor will call you back within 72 hours.



Due to enormous volume, there has been considerable wait time. Hopefully the streamlined process will move things more quickly but please be patient; everyone who is entitled will get their benefits.



If you have had your work hours lessened, you are encouraged to apply.  Business Owners can also apply.

If you are self-employed, you may now file for Unemployment Insurance benefits online. See the Guidance for Self-Employed Individuals.


If you are filing a new Unemployment Insurance claim, the day you should apply is based on the first letter of your last name.
A - F file on Monday | G - N file on Tuesday | O - Z file on Wednesday
Missed your day?  File on Thurs-Fri-Sat-Sun
Any claim you file will be backdated to the date you became unemployed. If you are eligible, you will be paid for all benefits due.

Here is a step-by-step process to enter online services to file a claim. This is the best way to file a claim.

If you have to call the telephone claims center regarding your claim, call 1-888-209-8124 during the hours of operation:
Monday through Friday, 8 am to 7:30 pm

Saturday and Sunday, 7:30 am to 8:00 pm.

Please note that the telephone claims center cannot help you with issues related to your account such as difficulty logging in, changing your personal information or resetting your password.
For assistance, please call 800-833-3000.


There are a few different situations regarding exhausted/expired UI benefits. Please read through to determine which fits you:
- If your benefit year expired after July 1, 2019, you will need to file a new claim to receive 13 additional weeks of benefits. You will receive a letter in the mail from the NYS DOL with more details.
- If your benefit year has not expired, but you exhausted your 26 weeks of benefits, you will receive a letter from NYS DOL advising you to begin certifying to receive the additional 13 weeks of benefits.
- If your benefit year has not expired, but you stopped claiming benefits before your 26 weeks were up (for example, if you went back to work), simply begin certifying for benefits again to start receiving UI benefits.



All in-person appointments at all Career Centers in New York State have been canceled until further notice. Unemployment Insurance benefits will NOT be impacted and customers should continue to file for weekly benefits as normal.

NYS is waiving the 7-Day waiting period for Unemployment Insurance benefits for people who are out of work due to Coronavirus (COVID-19) closures or quarantines.


We are experiencing an unprecedented increase in the volume of calls and web traffic for Unemployment Insurance claims. This massive surge created intermittent interruptions in service. Our team is continuing to fix the problem as we monitor the situation around the clock. We appreciate the public’s patience.



How can I get information about my Claim and payments?

You will need to access your NY.GOV ID account to obtain information about the status of your benefits or to check your payment history. 

Go to the NYS Department of Labor's Unemployment Insurance page at and click on "Check Payment History". You will be linked to the Online Services page and from there you can either Log In to your NY.GOV account or Create an account.


How can I speak with someone about my Claim?

Representatives at the Telephone Claim Center can be reached toll-free at (888) 209-8124 from 8:00 am to 5:00 pm, Monday through Friday. If you live outside of NYS, call toll-free at (877) 358-5306. If you are a hearing impaired individual who is being assisted by another person, call the Telephone Claims Center at (888) 783-1370; however, if you use TTY/TDD, call a relay operator first at (800) 662-1220, and ask the operator to call the Telephone Claims Center at (888) 783-1370.


The Telephone Claim Center is less busy on Thursday and Friday afternoons. During heavy call loads, such as after a Monday holiday, callers may hear a message that all representatives are busy with other callers and it will be necessary to call back to speak with a representative regarding your claim.



Some Niagara's WorkSourceOne Center customers have found it helpful to follow this path through the telephone prompts in order to reach a Representative:

  • Phone 1-888-209-8124
  • Choose #1 for English
  • Choose #9 for Main Menu
  • Choose #5 to ask a question about a claim already filed
  • Enter your social security number
  • Choose #1 if the number you just entered is correct
  • Enter your four-digit PIN number

If you have an active claim on file........

  • Choose option #5 for questions
  • Choose option #3 to speak with someone about the status of your claim

For more information regarding your claim, please check the following links:


What is FASFA?

Answer: Federal Student Aid, an office of the U.S. Department of Education, ensures that all eligible individuals can benefit from federally funded financial assistance for education beyond high school. Federal Student Aid plays a central and essential role in supporting postsecondary education by providing money for college to eligible students and families.

The starting point for all financial aid is the Free Application for Federal Student Aid (FAFSA). The FAFSA application is available on-line, and through the Financial Aid Office at the college/university of your choice. Their financial aid staff will gladly assist you if you have any problems with the on-line application process. Once the application is submitted, it takes a day or two for the school to receive the electronic reply from the US Department of Education. The information contained in this document allows the Financial Aid Office to calculate the amount of financial aid each student will receive. More information can be obtained at

Our school would like to offer training to residents of Niagara County. What do we need to do to make this happen?

Answer: The first step for any training institution is to register their school and all training programs they are offering on the New York State Eligible Providers’ List at

To have a training program considered for Workforce Innovation and Opportunity Act (WIOA) funding in Niagara County, your training institution must have been in existence for a minimum of six(6) months, have had at least one graduating class in the training program being considered and you must provide the employment statistics of your graduates by each training program.


Young Adults

What documents do I need to get a job?

Today, most businesses require identification from you before you can apply for a job.

Social Security Card:  If you have lost your social security card, you can replace it by going to the Social Security Administration Main Office at 6540 Niagara Falls Boulevard, Niagara Falls, NY 14304, Local Number 716-283-1066

Photo Identification:  If you don't have a license, but need photo identification you can get a New York State Non-Drive Photo ID card at your local Department of Motor Vehicles.

Birth Certificate:  If you have lost your Birth Certificate you can get a certified copy at the following locations:

Niagara Falls City Hall - 286-4392  - 745 Main St. Niagara Falls, NY 14302 

Lockport City Hall - 439-6676 - 1 Locks Plaza Lockport, NY 14094

North Tonawanda City Hall- 695-8555 - 216 Payne Ave.  North Tonawanda, NY 14120

Where do I get working papers?


Trade Act

Who does Trade Act serve?

The Trade Adjustment Assistance(TAA) and Alternative Trade Adjustment (ATAA) programs help trade-affected workers who lose their jobs as a result of increased imports or shifts in production out the United States. The primary focus of the TAA program is on training.

What makes a person eligible for Trade Act benefits?

To be determined entitled to TAA, workers must have worked for the trade-impacted employer a minimum of 26 weeks earning more than $30 per week within the 52 week period prior to separation. The New York State Department of Labor Special Programs Unit determines eligibility.

What funding is available for training under Trade Act?

New York State’s current training cap is $20,000 for programs up to 130 weeks in duration and $10,000 for programs up to 52 weeks in duration.

Is there wage subsidy available under Trade Act?






Alternative Trade Adjustment Assistance (ATAA) and Reemployment Trade Adjustment Assistance (RTAA) allows older TAA eligible workers to receive a wage subsidy to help bridge the salary gap between their old and new employment. The subsidy is up to half the difference between the worker’s old and new wage. The payments have specific limitations and are determined by the petition the individual is certified under.




What if I want to look for work out of the area?

Job search and relocation allowances can be paid to individuals who are Trade-impacted. Reimbursement rates are determined by the petition the individual has been certified under.

Is there help available under Trade Act to pay health insurance premiums?

Workers who are eligible to receive income support under the TAA program may be eligible to receive tax credits of 65% of the monthly health insurance premium they pay. Detailed information on the Health Care Tax Credit and a list of state qualified health plans can be found on the IRS website.

Workforce Development Board (WDB)

What Is A Workforce Development Board?

Workforce Development Boards bring together representatives from business, labor, community-based organizations, education, human services, economic development and other groups to structure and develop policy to deliver local workforce development services. The Board’s mission is to create a local  workforce system that enables individuals to become self-sufficient and continually upgrade their work skills; to ensure employers have the skilled workers they need to compete effectively in the global economy; and to connect unemployed and underemployed discouraged workers to jobs and careers.

What are the WDB's Responsibilities?

  • set policy for the portion of the statewide workforce investment system within the local area
  • develop a budget for the purpose of carrying out the duties of the local board
  • conduct oversight with respect to local programs of youth activities, local employment and training activities, and the one-stop delivery system in the local area, in partnership with the chief elected official
  • negotiate and reach agreement on local performance measures
  • designate or certify one-stop operators and conduct oversight with respect to the one-stop delivery system in the local area
  • designate or certify one-stop operators
  • coordinate the workforce investment activities authorized and carried out in the local area with economic development strategies and develop other employer linkages
  • identify providers of training and labor market services
  • award contracts to certified service providers
  • develop a local plan
  • promote private sector employer participation in all workforce activities to assist in meeting their hiring needs, and to connect workforce investment with local and regional development strategies

Who Are the Customers of The Workforce Development System?

The workforce development system serves two primary customers: the job seeker, and the business community. Our job seekers’ goals are to secure employment, retain employment, upgrade skills, and maintain economic self sufficiency. The businesses that are served want to find qualified employees quickly in a cost efficient manner.

The WDB's role is to help meet all our customers’ needs by establishing those working relationships between the local workforce investment system and the business community.

What Area Does The WDB Serve?

The Niagara County Workforce Development Board serves the geographic area of Niagara County, New York. There are currently 33 local area WDBs in New York State.

Who Appoints The Workforce Development Board?

The Niagara County Legislature appoints the local WDB members, in accordance with the regulations of the Workforce Innovation and Opportunity Act.

How Can I find More Information On Workforce Development Boards and on the Workforce Innovation and Opportunity Act?

More information can be found at