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Important Information for Unemployment Insurance Claimants:   (as of 5/29/20)

 

Having trouble with your claim?  See the TIPS section below 

 

 

*NEW* the DOL announced they will send texts or emails when...

- They have your claim

- Your claim is ready for you to certify 

- Your benefits can be paid

 

 

File a NEW claim here 

It is best to apply for unemployment insurance online during the hours of 7:30am - 7:30pm. If you are filing a new unemployment insurance claim, the day you should apply is based on the first letter of your last name.

  • A - F file on Monday

  • G - N file on Tuesday

  • O - Z file on Wednesday

If you missed your day:

  • File Thursday - Sunday.

  • Any claim you file will be backdated to the date you became unemployed.

  • If you are eligible, you will be paid for all benefits from that date forward.

 

To Apply by Telephone

Call the Telephonce Claim Center at 1-888-209-8124 toll-free

Filing hours are:

  • Monday through Friday, 8:00 am to 7:30 pm.

  • Saturday and Sunday, 7:30 am to 8:00 pm.

 

What You Need to Know About Filing for Unemployment Insurance Benefits During the Pandemic:

  • - New York State is waiving the 7-Day waiting period for Unemployment Insurance benefits for people who are out of work due to Coronavirus (COVID-19) closures or quarantines.

  •  
  • - On March 27, 2020, a law was signed that provides additional Unemployment Insurance assistance to workers impacted by COVID-19.

  • This means that you may qualify to receive:

    • Up to 39 weeks of UI benefits.

    • An additional $600/week until 7/31/2020.
      (The $600 would be paid the first week of your unemployment claim period but no earlier than 4/5/20). If you are not traditionally eligible for unemployment benefits (self-employed, independent contractors, farmers workers with limited work history, and others) and are unable to work as a direct result of the coronavirus public health emergency, you may now be eligible through Pandemic Unemployment Assistance (PUA).  Learn more about Pandemic Unemployment Assistance. PLEASE NOTE: You will not be eligible for PUA if you can telework, or if you are receiving paid sick leave or other paid leave benefits (regardless of meeting a category listed above).

  •  
  • - To collect benefits, you must be ready, willing, and able to work, and actively looking for work during each week in which you are claiming benefits.

  • Important: When completing your benefits claim, you will be asked whether you are able to work. We understand that many of you are unable to work due to the COVID-19 pandemic and New York State on PAUSE. If you would otherwise be able to work, you should answer 'YES' in order to receive your benefits.

  • - While applying for unemployment benefits, you will be asked about telework. If your employer has offered you the opportunity to telework your normal hours during the pandemic, you should answer YES. If your employer has NOT offered you the option to telework you should answer NO.

  • If you apply for unemployment insurance, you will be asked if you want to receive your benefits by direct deposit or debit card.

    If you apply over the phone, you will automatically receive your benefits via debit card unless you had a previous claim and you received them by direct deposit.

  •  

After you apply for unemployment insurance benefits, this is what you can expect: 

  • - Any claim you file will be backdated to the date you became unemployed. If you are eligible, you will be paid for all benefits due.

  •  
  • - Your first payment will generally be made 2-3 weeks from the time you file your claim. We use this time to review and process your application for benefits. This is why you may see your claim status as “pending.”

  •  
  • - You should respond to any questionnaires, messages, or phone calls from us as quickly as possible. Failure to do so will delay your claim or result in the denial or suspension of your benefits. 

  •  

  • NOTE: Like many New Yorkers, DOL representatives are working from home 

  • So your caller ID may show "PRIVATE CALLER.” These calls will likely come from either a 518 or 888 number.

  • Anyone calling from DOL will verify their identity by providing:

  • (a) the date you filed your application; and 

  • (b) the type of claim. 

  • Once you have been verified, a representative may ask for your social security number.

  •  
  • - If you received benefits on a prior claim by using a debit card and you no longer have the card, or if your card has expired, you must call KeyBank at 1-866-295-2955 to get a new card.

  •  
  • - If you filed a prior claim and you received benefits on that prior claim by direct deposit, any benefits due to you on this claim will go to the bank account we have on file. If your bank account has changed, please immediately update your banking information by using our website. 

  •  
  • - To find out when your most recent payment was released or to see a history of all payments made on your claim, sign in to your account.

  •  
  • - After you complete your application for a new claim for benefits, you will receive a Monetary Determination in the mail informing you of your weekly benefit rate, the base period used to establish your claim, and the employers and wages used to calculate your weekly benefit rate.  

  •  
  • - If the wages are wrong, or if any employers are missing, fill out and send to us the Request for Reconsideration form.

  •  
  • - To speed our review of your claim, be sure to submit proof of your employment and wages. If you have no pay stubs, please send any documents you may have that can be used as proof. 

  •  

Once you have an approved Claim...

You MUST go into your account EVERY WEEK before Saturday and certify that you are still unemployed.

 

You can make your weekly certifications in 3 different ways:

1) Click HERE to go into your website account 

- Log in with your NY.Gov ID

- Click Unemployment Services on the My Online Services Page

- Claim Weekly Benefits

 

2) Call (888) 581-5812 [for traditional unemployment insurance

 

3) Call (833) 324-0366 [for Pandemic Unemployment Assistance (PUA)]

 

 

Shared Work Program applicants:    Fact Sheet

 

How to File a Claim under the Shared Work Program

Weekly Certification of a Shared Work Claim

FAQs

 

 

 

  TIPS 

 

If your account remains in "Pending Status"

it could be because you have not gone in and certified your unemployment status. See "Once you have an approved Claim" above.

 

If you are having trouble with an NY.Gov account: 

I need to re-set my password or unlock my account

I received an Error message saying my e-mail address is already in use

FAQs

To speak with a representative regarding an NY.Gov account, please call 1-800-833-3000 Monday through Friday 8:30 a.m. to 4:30 p.m. EST 

Or you can use the E-mail Contact Form

 

 

If you are having trouble with the debit card for your Unemployment Insurance benefits: 

- Contact KeyBank Customer Service at (866) 295-2955 for all debit card related issues such as; payments released from DOL and not showing in your account, or if you have a have lost or stolen debit card.

- Debit Card Frequently Asked Questions (FAQs) page

 

Did you know?......the initial card you receive is good for 3 years, so if you are filing a new claim within that time frame, your benefits should automatically be issued to that account.

 

 

To check the Status of your Payment: there are two ways

1) Online:

Sign in to your account

Click the "Unemployment Services" button on the My Online Services page

Click "View Payment History"

 

2) Call the Tel-Service automated phone service at (888) 581-5812   [(877) 205-3119 TTY/TDD users]

 

 

Additional Tips from @NYSLabor........The official Twitter account for the NYS Department of Labor:

 

5/29/20

Tonight we began sending the next set of DocuSign emails to more than 400,000 New Yorkers who are missing one or more back week certifications. Watch your email and respond through the secure form to get your backdated benefits as quickly as possible.

https://dol.ny.gov/unemployment/docusign-faqs

 

5/28/20

You may be confused by some information you are seeing on social media on the application process. Here are the facts:

1. The best way to apply for benefits is online at

You may be confused by some information you are seeing on social media on the application process. Here are the facts: 1. The best way to apply for benefits is online at unemployment.labor.ny.gov

2. You will receive ALL benefits you are entitled to, including backdated payments.

3. You will NOT receive a confirmation number when you apply or at any other time in the application process. We will contact you if we need additional information to complete your claim regardless of how or when you applied.

4. You should not submit an application more than once UNLESS you are asked to do so by the DOL. Submitting multiple applications could delay your benefits.

 

 

5/58/20

Q: I have been called back to work but am missing some of my unemployment payments. Will I still receive them?

 

A: New Yorkers who are going back to work WILL receive all the benefits they are entitled to for the weeks that they were unemployed.

 

5/22/20

If you are working reduced hours, you may be eligible for partial unemployment benefits:

Rightwards arrow
If you have already qualified for benefits, be sure that your weekly certification reflects your days worked & wages earned
Rightwards arrow
If you have not yet applied, do so at If you are working reduced hours, you may be eligible for partial unemployment benefits:
Rightwards arrow
If you have already qualified for benefits, be sure that your weekly certification reflects your days worked & wages earned
Rightwards arrow
If you have not yet applied, do so atIf you are working reduced hours, you may be eligible for partial unemployment benefits:
Rightwards arrow
If you have already qualified for benefits, be sure that your weekly certification reflects your days worked & wages earned
Rightwards arrow
If you have not yet applied, do so atIf you are working reduced hours, you may be eligible for partial unemployment benefits:
Rightwards arrow
If you have already qualified for benefits, be sure that your weekly certification reflects your days worked & wages earned
Rightwards arrow
If you have not yet applied, do so atIf you are working reduced hours, you may be eligible for partial unemployment benefits:

If you have already qualified for benefits, make sure that your weekly certification reflects your days worked and wages earned.

If you have not yet applied, you can do so here:unemployment.labor.ny.gov

 

5/19/20

If, after three business days, your payments have still not appeared, please call your bank to confirm that a test deposit of zero was made and the bank responded to the test deposit. Also, check with your bank as to their processing times.

 

If, after speaking with your bank, you believe your funds have been misdirected, reset your direct deposit instructions the next time you certify for benefits, and call us at (888) 209-8124.

 

5/19/20

The current minimum weekly benefit rate for PUA is $182. If your weekly benefit rate is showing as $182 and you have provided additional wage information, your benefit rate may change as this additional information is considered for your claim.

 

5/15/20

All DOL offices and career centers continue to be closed to the public as New York State’s nonessential workforce is directed to work from home through May 31, 2020

 

5/14/20

While applying for unemployment benefits, you will be asked about telework. If your employer has offered you the opportunity to telework your normal hours during the pandemic, you should answer YES. If your employer has NOT offered you the option to telework you should answer NO.

 

5/14/20

If you are missing certifications and have not received an email yet, don't be alarmed. We will continue to identify and reach out to individuals with missing weekly certifications to ensure that New Yorkers get all benefits they are eligible for.
 
We are using #DocuSign’s secure digital technology to help New Yorkers get the backdated payments they are entitled to.
If you receive an email from the Department of Labor, fill out the form and submit it to certify for back weeks and get your benefits as quickly as possible.

 

5/13/20

ICYMI: We’re sending text messages and emails to claimants throughout the application process.
Now, and moving forward, you will receive a message when:
- We have your application
- Your claim is ready to certify
- Your benefits can be paid

 

NEW: We’ve announced emergency measures to ensure unemployed New Yorkers who have been assessed forfeiture day penalties will receive benefits during the #COVID19 pandemic.
Unemployed NYers with only forfeiture days on their accounts will immediately begin receiving $600 weekly FPUC payments, including back pay through the program's launch on April 5. They will also begin receiving UI or PUA benefits they would otherwise be eligible for in ~2 weeks.

 

We will continue to work around the clock processing payments until every New Yorker receives the benefits they are eligible for.

In addition, we will be actively contacting claimants via email/text to provide status updates and help them certify for back weeks to get back pay.

 

5/11/20

Today we began sending secure emails to individuals who are missing certifications for back weeks of claims. If you are missing certifications and have not received an email yet, don't be alarmed. We will continue to identify and reach out to individuals with missing weekly certifications to ensure that New Yorkers get all benefits they are eligible for.
Watch your email and respond through @DocuSign's digital signature technology to get your backdated benefits as quickly as possible.
 

5/10/20

If you receive an email linking to a page that says, "Submission Confirmed," you've answered all our questions and your application has been submitted.
We’ll call if we need any additional information. Otherwise, you will get an email, text or letter when your claim is complete.
 

5/9/20

You will only receive a call from the DOL if
(1) your claim is incomplete or
(2) we need additional information.

 

You will receive an email, text or letter alerting you when your claim is complete. When your claim is ready to be paid, you will get an email and a letter.
 

5/9/20

If you signed up for direct deposit, but received a debit card, your bank may have been unable to verify your direct deposit information.
 
When that happens, we send a debit card to you so you can access your funds faster.
 

5/8/20

NEW: We are launching an initiative to proactively inform New Yorkers of the status of their unemployment benefit application to help them to follow its progress.
We will use emails and texts to keep New Yorkers informed throughout the process – from submission to approval.
 
Beginning next week, NYS DOL will email secure forms directly to those missing certifications.
We will continue to identify and reach out to individuals with missing weekly certifications – through email, calls and letters – to ensure they get their backdated payments.
 

5/7/20

Once your claim is complete, you'll receive an email (if we have your email address) and letter informing you that your claim is complete and you can now certify for benefits.
 
Certify HERE or by calling 1-888-581-5812 (for UI) or 1-833-324-0366 (for PUA).

 

4/30

The fastest way to receive UI/PUA funds is via Direct Deposit into an existing checking account:
Sign in
Select “Unemployment Services” on the My Online Services page
Select “Update Personal Info”
Select “Update/Register for Direct Deposit”

 

4/29

The number one reason New Yorkers’ applications are incomplete is because they are missing Federal Employer Identification Numbers (FEIN). We have directed all New York-based employers to proactively provide New Yorkers with the information they need to file for benefits.
If you have submitted an application for unemployment without your FEIN, a representative WILL call you to finish your claim. If you have not yet filed, be sure to include your employer's FEIN, NYS Employer Registration Number and full name/address on your application. 

 

4/28

Unemployment benefits WILL be backdated for New Yorkers. The dates to which these payments are retroactive differ based on the type of relief:
UI: Your first day of unemployment
PUA: Your first day of unemployment
FPUC/PUC: 4/5/2020

 

4/27

If you receive an email with a link that brings you to a “SUBMISSION CONFIRMED” webpage, that means you have answered all the questions we need, and your application has been submitted. We’ll reach out if we need any additional information from you.

 

4/26

REMINDER: The streamlined application launched last week connects New Yorkers with the benefits they deserve without requiring them to call the DOL. We will call you IF we need more information. ICYMI: See below for more details on who will receive calls from NYS DOL.
NYS DOL will call you if (1) you still have a partial claim OR (2) we need more information regarding your claim. If your claim is PENDING, you will NOT receive a call unless we need more info. We'll provide updates on your claim via email, two-way communication and/or mail.  

 

4/24

As your claim updates from “pending” to “payable,” the system may not immediately reflect this progress. If your account no longer says “pending,” it means your application is processing. Keep certifying weekly and you should see a status update within a few days.

 

4/17

- If you recently filed a new claim and everything is in order, you should generally receive your first payment about 2-4 weeks after you apply for benefits. It takes 2-3 business days for a payment to appear in your bank account once it has been released from our system.

 

 

 

FOR ALL OTHER UNEMPLOYENT INSURANCE QUESTIONS / ISSUES  NOT ADDRESSED ABOVE:

Refer to the latest UI Claimant Handbook

Department of Labor's Frequently Asked Questions (FAQs)

Pandemic Unemployment Assistance