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If you think you are a victim of UI Fraud:


NYS is encouraging all citizens to stay vigilant, monitor their mail, and should they notice anything suspicious coming from the NYSDOL in the mail (particularly when they have not claimed unemployment), they should report it to the Fraud Department by calling toll-free at (888) 598-2077, or click here for an online form.

Citizens are also encouraged to email the FBI branch in Buffalo if they have received a letter or related debit card contact at: [email protected] or call the number of the New York State Police Troop A Headquarters at (585) 344-6200.


Important Information for Unemployment Insurance Claimants:  


Updated Unemployment Insurance- Extended Benefit Information:




Having trouble with your claim?  See the TIPS section below 



*NEW* the DOL announced they will send texts or emails when...

- They have your claim

- Your claim is ready for you to certify 

- Your benefits can be paid


Returning to work after collecting Unemployment:

Q: What should I do when I return to work?

A: When you return to work, you should claim credit for the last days you were out of work. Then, simply stop claiming weekly benefits. No notification is needed

You must stop claiming benefits the first day you start work, not when you receive your first paycheck.


If you start work in the middle of a week, when you claim benefits report the number of days worked and if you made over the maximum benefit rate (currently $504) for the week, even if you haven't been paid yet.



If you work fewer than four days in a week and do not earn over the maximum benefit rate ($504), you may be eligible to receive a partial benefit payment. 

*UI is based on a 4 day pay week. If you work less than 4 days and earn under $504 you can claim your "unworked" days as follows:

-Work 3 days, you can claim UI for 1 day

-Work 2 days, you can claim UI for 2 days

-Work 1 day, you can claim UI for 3 days.


Make sure to keep your PIN, identification, password, and debit card (if you have one) in a safe place in case you need to start claiming benefits again.



The law does not allow someone who is unemployed to turn down a job offer because of general fear of COVID-19 and still receive benefits. There are, however, specific COVID-19 related scenarios that allow you to turn down an offer and continue receiving benefits, including:






File a NEW claim here 

It is best to apply for unemployment insurance online during the hours of 7:30am - 7:30pm. If you are filing a new unemployment insurance claim, the day you should apply is based on the first letter of your last name.

  • A - F file on Monday

  • G - N file on Tuesday

  • O - Z file on Wednesday

If you missed your day:

  • File Thursday - Sunday.

  • Any claim you file will be backdated to the date you became unemployed.

  • If you are eligible, you will be paid for all benefits from that date forward.


To Apply by Telephone

Call the Telephonce Claim Center at 1-888-209-8124 toll-free

Filing hours are:

  • Monday through Friday, 8:00 am to 7:30 pm.

  • Saturday and Sunday, 7:30 am to 8:00 pm.


What You Need to Know About Filing for Unemployment Insurance Benefits During the Pandemic:


  • - New York State is waiving the 7-Day waiting period for Unemployment Insurance benefits for people who are out of work due to Coronavirus (COVID-19) closures or quarantines.


  • - To collect benefits, you must be ready, willing, and able to work, and actively looking for work during each week in which you are claiming benefits.

  • Important: When completing your benefits claim, you will be asked whether you are able to work. We understand that many of you are unable to work due to the COVID-19 pandemic and New York State on PAUSE. If you would otherwise be able to work, you should answer 'YES' in order to receive your benefits.

  • - While applying for unemployment benefits, you will be asked about telework. If your employer has offered you the opportunity to telework your normal hours during the pandemic, you should answer YES. If your employer has NOT offered you the option to telework you should answer NO.

  • - If you apply for unemployment insurance, you will be asked if you want to receive your benefits by direct deposit or debit card.

    If you apply over the phone, you will automatically receive your benefits via debit card unless you had a previous claim and you received them by direct deposit.


  • NOTE: Like many New Yorkers, DOL representatives are working from home 

  • So your caller ID may show "PRIVATE CALLER.” These calls will likely come from either a 518 or 888 number.

  • Anyone calling from DOL will verify their identity by providing:

  • (a) the date you filed your application; and 

  • (b) the type of claim. 

  • Once you have been verified, a representative may ask for your social security number.


  • - If you received benefits on a prior claim by using a debit card and you no longer have the card, or if your card has expired, you must call KeyBank at 1-866-295-2955 to get a new card.


  • - If you filed a prior claim and you received benefits on that prior claim by direct deposit, any benefits due to you on this claim will go to the bank account we have on file. If your bank account has changed, please immediately update your banking information by using our website. 


  • - To find out when your most recent payment was released or to see a history of all payments made on your claim, sign in to your account.


  • - After you complete your application for a new claim for benefits, you will receive a Monetary Determination in the mail informing you of your weekly benefit rate, the base period used to establish your claim, and the employers and wages used to calculate your weekly benefit rate.  


  • - If the wages are wrong, or if any employers are missing, fill out and send to us the Request for Reconsideration form.


  • - To speed our review of your claim, be sure to submit proof of your employment and wages. If you have no pay stubs, please send any documents you may have that can be used as proof. 


Once you have an approved Claim...

You MUST go into your account EVERY WEEK before Saturday and certify that you are still unemployed.


You can make your weekly certifications in 2 different ways:

1) Click HERE to go into your website account 

- Log in with your NY.Gov ID

- Click Unemployment Services on the My Online Services Page

- Claim Weekly Benefits


2) Call (888) 581-5812 [for traditional unemployment insurance


Shared Work Program applicants:    Fact Sheet


How to File a Claim under the Shared Work Program

Weekly Certification of a Shared Work Claim



Additional Tips from @NYSLabor........The official Twitter account for the NYS Department of Labor:



Refer to the latest UI Claimant Handbook

Department of Labor's Frequently Asked Questions (FAQs)